Replying to your reviews for restaurants

In the works

We haven't finished writing the rubric for this one, so it won't appear in your comparison yet. It's here so you know what's coming — and the advice below still holds if you want to get ahead of it.

#10 · RESTAURANTS

Why it matters here

Replies are the only part of your reviews you control. Customers read them to find out what you're like when something goes wrong.

Someone's hungry, nearby, and scrolling. They're looking at your photos, today's hours, and whether the menu loads. Anything missing and they're at the next place on the list.

What Kerby looks at

What share of reviews get a reply

How quickly replies go up

Whether the negative ones get answered too

What decides it for restaurants

Hours that are right, including holidays

Food photos that look like your food

A menu that opens on a phone without pinching

This one is compared on the same rubric for every trade. We haven't written restaurants-specific benchmarks for it yet.

← Everything for restaurants

Three ways to start

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