How fast you answer calls and messages for salons

In the works

We haven't finished writing the rubric for this one, so it won't appear in your comparison yet. It's here so you know what's coming — and the advice below still holds if you want to get ahead of it.

#17 · SALONS

Why it matters here

You can win every other comparison on this list and still lose the job to whoever answered. This is usually the cheapest thing to fix and the most expensive to ignore.

A new client finds you on a phone, usually in the evening, usually deciding between you and two others nearby. If they can see the work and book without calling, you've got them.

What Kerby looks at

Whether calls get answered in business hours

Whether messages and form enquiries get a reply at all

How long the competitor takes

What decides it for salons

Recent photos of actual cuts and colour

Booking that works at 11pm without a phone call

A steady drip of new reviews, not a burst two years ago

This one is compared on the same rubric for every trade. We haven't written salons-specific benchmarks for it yet.

← Everything for salons

Three ways to start

Want to know where you actually stand?

None of this is worth much until it's your business next to the one down the street — with how fast you answer calls and messages measured, not guessed.

Run the comparison

Type your business and we look up what customers actually see. Free to run — a free account opens the result.

Compare me now

Get your free reports

A free account comes with two full reports — compare a competitor, or grade one skill. No credit card, ever.

Create my free account

One check a month, free

Every month we email you one of our checks, broken down for your business. A gift, not a newsletter.

How free works